At times when Lifeline Ukraine experiencing lots of calls, they decided to hand over part of the communication to a support agent available 24/7.

They created an AI avatar ensuring to provide assistance at any given time by prompting visitors to leave audio, video, or text messages directly via scena.ai widget.

Lifeline Ukraine uses AI video avatars for the internal training of support agents and collaborators.

Lifeline Ukraine is a national, professional, suicide prevention and mental health support hotline, operating 24 hours a day, 7 days a week.