scena.ai | FAQ

Frequently asked questions, answered

Usage questions

How can I sign up for scena.ai?

You can sign up using the button at the top of this page or just click here. All you need is an email address to get started with the forever free Script Plan. No credit card, no contract, no spam.

How can I share my interactive AI videos?

There are various ways to share your scena interactive AI video. Each scena interactive AI video you create has its unique URL as a landing page to use on social media or in a newsletter. In addition, you can embed scena AI on your website or app as an interactive banner, pop-up, or widget.

Can I share my interactive scena AI video on social media?

You can share your scena as a video or GIF on social media. When viewers click on them, they will be redirected to your scena landing page or website where they can complete the interaction.

What happens if I go over my data storage limit?

If you need more data storage, you will need to upgrade to a higher plan.

Your data storage counter will not reset each month. Data limit storage is linked to a project and selected plan.

Do I have to upload videos to make interactive videos in scena.ai?

You can upload your own videos, record a new one directly on the scena.ai platform, choose one of the millions in the Pexels free video library, or make a synthetic AI video in paid plans.

Does scena.ai require installation?

scena.ai is a Software as a service (SaaS) platform, you do not need to download anything to your computer and our web-based interactive AI video platform does not require installation. Also, writing any code while creating your interactive videos is not necessary.

Can I handle multiple projects with one account?

Yes. There is no limit to the number of projects you can manage in one account. All your projects are accessible under one account, making it easy to manage multiple projects and clients. Every plan allows you to create one project per price plan.

I don't have videos. Can I upload a still image to a scena.ai?

If you don't have existing videos or you don't want to record yourself on camera, you can choose to upload a video from the free Pexels video library directly on the platform. scena.ai supports still images on media modules as well.

What tools do you integrate with?

We integrate with HTTP request and Google spreadsheets to help automate your workflow. Other tools and apps (Integromat, Zapier) will be added in the near future.

Can I remove scena.ai branding?

Yes, you can remove scena.ai branding if you sign up for the Camera or Director Plan.

What platforms does scena.ai support?

Your scena widget can be easily embedded on any platform with our ready to use embed code.

Billing questions

Can I change my plan?

With scena.ai, there is no contract to sign and you can upgrade or downgrade between different plans at any time directly from your account billing settings. If you choose to pay monthly, you can cancel your paid subscription at any time by downgrading to the free forever Script plan. If you choose to pay annually, you will get 2 months free and you can cancel your subscription at any time by downgrading to the free forever Script plan. A prorated deduction will apply and you will be refunded.

Can I cancel my billing plan anytime?

Yes, you can do it by clicking the "Cancel Subscription" button in Project Settings.

Your plan will be canceled after your current billing period. However, you'll still have access to paid features until then. We recommend canceling your plan at least a day before it renews to avoid unplanned charges.

Need a break, or planning to upgrade again at a later time? Pause your plan instead.

This is only available if you're on a monthly plan. You can pause your plan for one month. To pause your plan please contact our customer support billing@scena.ai.

Pausing or canceling your account will take effect before your next billing date.

What happens after I cancel my subscription?

Once you cancel your subscription, you will enjoy the benefits of your current plan, till the end of your billing cycle. After the end of your billing cycle, you will be downgraded to a free forever Script plan. Your previously created interactive or AI video content will still be available, but with restrictions of the free plan.

What’s the cancellation policy?

For customers on a monthly subscription, the cancellation will go into effect the month after your last payment. For customers on an annual subscription, it will be a year after your last payment.

Remember, you never need to cancel your scena.ai account completely, You can simply downgrade to our free forever Script plan.

Are the prices per project?

Yes. Every plan allows you to create one project per price plan - with the option to pay monthly or annually. You can use a certain number of dialogue modules and share widgets for every project.

How do I upgrade/downgrade my account?

You can change your plan at any time from within your user dashboard under Project – Settings - Billing.

My subscription has expired. Can I renew it?

Yes, you can recover it by buying a plan. Your data will be stored for one year after the subscription expired.

Do you offer yearly price plans?

Yes – scena.ai gives you the option to pay for your plans annually. When annual payment is set up you will get 2 months free. With the annual Camera plan, you’ll save €120 and with the Director Plan, it depends on the price quotation,

Do I need a credit card to get started?

Nope. You can get started completely free, with no credit card required. You'll only be required to add a card if you decide to upgrade.

What payment methods do you support?

We support all major credit cards (Visa, Mastercard, AMEX, Maestro, and Discover) for monthly or yearly payments. We accept payments via wire transfer for corporations on the Director plan or on a custom plan.

What currencies does scena.ai accept?

scena's paid plans for EU customers will be billed in EUR. Customers outside of this region will be billed in USD.

Tax calculation

The tax is calculated based on the type of business you perform (an individual or a company) as well as the country you specify within the billing address.

If you are a company and:

- you are located in the European Union, and you have provided a valid VAT (enterprise) number - no tax is applied

- you are located outside the European Union, and you have provided a Business ID - no tax is applied

- you are located in Slovakia - the tax of 20% is applied

If you are an individual and:

- you are located in the European Union - the tax of the country you are located in is applied

- you are located outside the European Union - the tax of Slovakia (scena.ai HQ) is applied

Do you offer discounts for nonprofits and educational institutions?

Yes, please contact our sales at sales@scena.ai

Do you guarantee after-sale customer support?

Regarding your plan, we provide customer support via email, chat, call, or dedicated customer success manager. In addition, we are glad to help you with any problems or challenges you might have at support@scena.ai

Is scena.ai GDPR compliant?

Yes, we are. To learn more, take a look at our Terms and Conditions and Privacy Policy.

Do you offer free trials?

We offer the free forever Script plan to start exploring the scena.ai platform for building interactive and AI avatar videos.

If you still have questions, feel free to reach out to us at hello@scena.ai.